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Enterprise Managed Print Services Project

A government department was in pursuit of enterprise shared service solutions to support their 120,000 employees located in each of their 17 agencies and 17 departmental offices around the United States.  The current need was to provide outsourced enterprise managed print services to replace the aging fleet of 50,000 plus printers and copiers which were: out of warranty, lacked security compliance, and very costly from a maintenance and operational perspective.


The Global Project Management Group (GPMG) was engaged to provide a variety of project management services to assist with the introduction of enterprise managed print services to the government department. GPMG led the effort to develop the Market Research Report, Lessons Learned, Performance Work Statement (PWS), the Project Charter, and the evaluation criteria to establish the foundation with which a vendor acquisition would take place.  The vendor was selected which resulted in a $110 million contract over a 10-year period.


Once the vendor was selected, GPMG led the effort to represent the government department with the vendor to establish the project implementation structure including governance, roles and responsibilities, project plans and schedules, issues management, communications and marketing plans, stakeholder engagement, risk management, resource management, deployment strategies, and concept of operations.


GPMG utilized several techniques to assist with discovery and implementation:


  • Dialogue Mapping and Mind Mapping to resolve several issues which materialized during implementation

  • Minimal footprint Project Management methodologies

  • Stakeholder assessment and orientation

  • Forecast Prioritization across the enterprise to mesh vendor capacity with critical needs

  • MPS Program Management Roles and Responsibilities Assessment



The effort will result in the deployment of 16,000 devices across the government enterprise which provide enhanced security, higher efficiency and increased availability and the reduction of costs for the government and the United States taxpayer.

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